Shipping policy

PartyTail ships pet costumes with tracking so you know when the outfit is on its way to the party.

Processing time

Orders are typically processed within 1–3 business days. During peak seasonal campaigns (for example Halloween or holidays), processing may take longer. You will receive a confirmation email when your order is placed and another when it ships.

Shipping rates and delivery estimates

Available shipping methods, rates, and estimated delivery windows are shown at checkout based on your address. Estimates start after the order ships, not when it is placed.

Free shipping

When offered, free shipping thresholds (such as free shipping on orders $50+) are shown in the store announcement bar and at checkout. Promotions may change by season.

Tracking

Every shipped order includes tracking. Use the link in your shipping email to follow the package. If tracking has not updated for several business days after the carrier scan, contact us at partytailhelp@gmail.com.

Addresses

Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address that you provided. If a package is returned to us as undeliverable, we may contact you to arrange reshipment (additional shipping charges may apply).

International shipping

If international shipping is available at checkout, customs duties, taxes, and import fees are the customer’s responsibility unless otherwise stated.

Seasonal timing

Ordering early for Halloween, holidays, birthdays, and other events is strongly recommended. We cannot guarantee delivery by a specific event date once an order has left our facility, but we will help you choose the best available shipping option at checkout.

Questions

Email partytailhelp@gmail.com with your order number and we will help.