Frequently Asked Questions
How do I choose the right size?
Sizing can vary between costumes, so always check the size guide on the individual product page before ordering. We recommend measuring your pet rather than choosing a size based only on breed or weight.
How should I measure my pet?
For most costumes, measure around the widest part of your pet’s chest and around the base of the neck. If a product requires additional measurements, they’ll be shown in its size guide.
What if my pet is between sizes?
If your pet falls between two sizes, we generally recommend choosing the larger option for a more comfortable fit unless the individual product page says otherwise.
Do you sell costumes for both cats and dogs?
Yes. PartyTail carries costumes suitable for cats, dogs, or both depending on the product. Always check the sizing and product details before ordering.
How long does shipping take?
Delivery times vary by product and destination. You’ll see the available shipping information during the ordering process. We recommend ordering seasonal costumes early, especially before major holidays.
Can I track my order?
When tracking is available, tracking information will be sent after your order has shipped.
Can I return or exchange an item?
Please review our Shipping & Returns policy for current eligibility and instructions. If there’s an issue with your order, contact us and include your order number so we can help.
What if I receive the wrong or damaged item?
Contact us as soon as possible with your order number and clear photos of the item you received. We’ll review the issue and help with the next steps.
How can I contact PartyTail?
Use our Contact page for any questions about your order, sizing, products, or anything else.
PartyTail — Dress for the occasion.